1. Introduction

Orbt9 ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website orbt9.com (the "Site") or use our autonomous voice AI services (the "Services").

2. Information We Collect

2.1 Personal Data You Provide

Contact Information: Name, email address, phone number, company name when you request a demo, submit a contact form, or create an account.
Business Data: Website URLs, business context, and knowledge base materials you provide for AI agent configuration.
Payment Information: Billing details processed through our secure third-party payment processor.

2.2 Automatically Collected Data

Device Data: IP address, browser type, operating system, device identifiers.
Usage Data: Pages visited, time spent, clickstream data, referring URLs.
Cookies: We use cookies and similar tracking technologies. See our Cookie Policy for details.

2.3 Voice & Call Data

When you use our Voice AI demo or live services, we may process audio data, call transcripts, and call metadata (duration, timestamps). This data is processed in real-time and may be stored for quality assurance and service improvement purposes.

3. How We Use Your Information

To provide, operate, and maintain our Services.
To process demo requests and communicate with you about our offerings.
To personalize and improve your experience on the Site.
To send promotional communications (with your consent; you can opt out anytime).
To comply with legal obligations and enforce our Terms of Service.
To detect and prevent fraud, abuse, or security incidents.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share data with:

Service Providers: Third-party vendors who support our operations (hosting, analytics, payment processing, voice AI infrastructure).
Legal Requirements: When required by law, regulation, or valid legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Demo call recordings are automatically purged after 30 days.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.
Object to or restrict processing of your data.
Data portability.
Withdraw consent at any time.

To exercise these rights, contact us at loopifyxmedia@gmail.com.

7. Security

We implement commercially reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
loopifyxmedia@gmail.com